The person whose name is on your work order.
Every service tier is owned by a certified mechanic. You'll know who touched your bike and exactly what they did to it.
"A creaking BB isn't a noise problem. It's a tolerance problem. I fix the cause, not the symptom."
Three tiers. Every line item accounted for.
The difference between a Basic Tune and Race Prep isn't effort — it's tolerance. Below is exactly what changes at each tier, line by line.
| Service Item | Basic Tune From $65 | Full Overhaul From $145 | Race Prep ★ From $295 |
|---|---|---|---|
| Safety inspection & derailleur limit screws | ✓ | ✓ | ✓ |
| Cable & housing replacement Race: Gore-Tex lined housing | Adjust only | ✓ | ✓ |
| Brake pad inspection & centering | ✓ | ✓ | ✓ |
| Wheel true (lateral & radial) | ±1.5mm | ±0.5mm | ±0.2mm |
| Spoke tension equalization Race: Tensiometer-verified to ±5 kgf | — | ✓ | ✓ |
| Bottom bracket service Race: Full disassembly & repack | Inspect only | Regrease | ✓ |
| Headset service Race: Bearing replacement if worn | — | Regrease | ✓ |
| Drivetrain deep clean & lube Race: Ultrasonic chain bath | — | ✓ | ✓ |
| Chain wear measurement (% stretch) | ✓ | ✓ | ✓ |
| Cassette & chainring inspection Race: Gauge-measured tooth wear | Visual | ✓ | ✓ |
| Cleat & pedal interface check | — | ✓ | ✓ |
| Torque verification (all fasteners) Race: Full torque-wrench pass, all fasteners logged | — | Key points | ✓ |
| Post-service test ride & adjustment | — | ✓ | ✓ |
| Written work order with measurements | ✓ | ✓ | ✓ |
| Turnaround time | 3–5 days | 2–3 days | 48 hrs |
| Starting price | $65 | $145 | $295 |
★ Race Prep includes a post-service consultation with Marcus Webb and a pre-race checklist signed off by name. Parts not included in base price.
"Factory wheels are assembled by a robot at 400 per hour. I build twelve a week. That's the difference."
The wheel comparison table.
Most riders never see what's inside a factory wheel. Priya Nair has been opening them up for 8 years. Here's what the specs actually say.
Factory wheel vs. hand-built.
The spec sheet doesn't lie.
When a factory wheel fails at mile 60, it's usually one of three reasons. All three show up in the table below.
| Specification | Factory Build OEM / box-stock | Hand-Built by Priya ★ Wrench Workshop |
|---|---|---|
| Spoke lacing pattern Hand-built pattern chosen per rider weight & discipline | 2-cross (machine) | 3-cross or radial (rider weight matched) |
| Spoke tension (front) | 80–110 kgf (unverified) | 90–100 kgf ±5 kgf (tensiometer logged) |
| Spoke tension (rear drive side) | 110–130 kgf (unverified) | 120–130 kgf ±5 kgf (tensiometer logged) |
| Lateral true tolerance | ±1.0–2.0mm | ±0.2mm |
| Radial true tolerance | ±1.0–2.0mm | ±0.2mm |
| Dish (centerline) tolerance | ±0.5mm (estimated) | ±0.1mm (dial gauge verified) |
| Nipple seat lubrication | None (machine assembled dry) | Spoke prep compound applied to each nipple seat |
| Stress-relieving passes Critical step most factory builds skip entirely | None | 3 full passes (prevents spoke unwind) |
| Hub bearing check | Not performed | Preload adjusted before lacing |
| Rim joint inspection | Visual only | Caliper measured, joint gap noted on work order |
| Build time | < 3 minutes (automated) | 90–120 minutes per wheel |
| Post-build documentation | None | Tension chart + true log signed by builder |
| Warranty | Manufacturer (typically 1 year) | Lifetime truing guarantee by Priya Nair |
| Starting price (wheelset) | $180–$350 (retail) | From $220 labor (rims & spokes extra) |
★ All hand-built wheels come with a tension chart filed under your name. Lifetime truing guarantee applies to original lacing pattern only.
Priya builds for road, gravel, and track. Bring your rim and hub preferences or let her spec the build from scratch.